At tapwin, your privacy is not an afterthought — it's built into everything we do. This Privacy Policy explains exactly what personal data tapwin collects, why we collect it, how we use it, and the rights you have as a tapwin player in the Philippines.
📋 Summary: tapwin collects personal data to operate your account, process payments, comply with PAGCOR and Philippine anti-money laundering regulations, and keep the platform secure. We do not sell your data to third parties. You have the right to access, correct, and request deletion of your personal data at any time by contacting tapwin support.
This Privacy Policy ("Policy") describes how tapwin ("tapwin," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") who access or use the tapwin online gaming platform at tapwin.one (the "Platform").
tapwin is committed to protecting the privacy and personal data of all players in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). tapwin also complies with applicable PAGCOR data governance requirements.
By registering on or using the tapwin Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the tapwin Platform.
This Policy should be read together with tapwin's Terms & Conditions, which govern your use of the Platform.
For the purposes of the Data Privacy Act of 2012 and this Policy, tapwin acts as the Personal Information Controller in respect of the personal data it collects from players and visitors to the Platform. tapwin determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
tapwin's designated Data Protection Officer (DPO) can be contacted through the support channels described in Section 14 of this Policy. The DPO is responsible for overseeing tapwin's data protection compliance and serves as the primary point of contact for data subjects exercising their rights under the DPA.
tapwin collects personal data from you in the following ways: directly from you when you register, verify your identity, make deposits or withdrawals, contact support, or use the Platform; automatically through your use of the Platform; and from third parties such as payment processors and identity verification services.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, photograph | Registration & KYC verification |
| Contact Data | Philippine mobile number, email address, residential address | Registration |
| Financial Data | GCash number, bank account details, debit card details, transaction history | Deposits & withdrawals |
| Gaming Data | Game history, bets placed, wins and losses, session duration, bonus usage | Platform use |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatic collection |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support interactions |
| Preference Data | Marketing preferences, responsible gaming settings, language preferences | Account settings |
tapwin may collect certain categories of sensitive personal information as defined under the DPA, including government-issued identification numbers (e.g., Philippine passport number, SSS number, PhilSys ID) for identity verification purposes. tapwin processes such sensitive personal information only to the extent strictly necessary for regulatory compliance and with appropriate safeguards in place.
Providing your personal data to tapwin is voluntary in general, but certain data is required to use specific features of the Platform. If you choose not to provide required data — such as identity verification documents — tapwin may be unable to process withdrawals or provide full access to Platform features, as required by PAGCOR regulations.
tapwin processes your personal data only for specific, legitimate purposes. The following table sets out the primary purposes for which tapwin uses your personal data:
tapwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, tapwin processes your personal data on the following legal bases:
tapwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. tapwin may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
🔒 Data Processing Agreements: All third-party service providers who process personal data on tapwin's behalf are required to enter into data processing agreements that obligate them to process personal data only on tapwin's instructions and in accordance with applicable data protection law.
tapwin retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
Upon expiry of the applicable retention period, tapwin will securely delete or anonymize your personal data in accordance with its data disposal procedures.
tapwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While tapwin takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. tapwin cannot guarantee absolute security but is committed to promptly notifying affected players and the National Privacy Commission in the event of a personal data breach, in accordance with NPC Circular 16-03.
🛡️ Your Role in Security: You also play an important part in keeping your tapwin account secure. Never share your login credentials with anyone, use a strong and unique password, and contact tapwin support immediately if you suspect unauthorized access to your account.
tapwin uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyze Platform usage. The following types of cookies may be used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tapwin Platform. tapwin does not use cookies to collect sensitive personal information beyond what is described in this Policy.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by tapwin. tapwin is committed to facilitating the exercise of these rights promptly and without undue burden:
To exercise any of the above rights, please contact tapwin's Data Protection Officer through the support channels described in Section 14. tapwin will respond to all data subject requests within thirty (30) days of receipt, or within such extended period as permitted under the DPA where the request is complex or numerous.
📝 Identity Verification for Requests: To protect your privacy and prevent unauthorized access to your data, tapwin may require you to verify your identity before processing a data subject request. This is to ensure that personal data is only disclosed to the rightful data subject.
🔞 21+ Only: The tapwin Platform is strictly intended for individuals who are 21 years of age or older. tapwin does not knowingly collect personal data from persons under the age of 21.
tapwin employs age verification procedures during the registration process and as part of its KYC obligations to prevent minors from accessing the Platform. If tapwin becomes aware that personal data has been collected from a person under the age of 21, tapwin will promptly delete such data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the tapwin Platform or provided personal data to tapwin without your consent, please contact tapwin support immediately using the contact details in Section 14. tapwin will investigate and take appropriate action without delay.
tapwin primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international game providers.
Where tapwin transfers personal data outside the Philippines, tapwin ensures that appropriate safeguards are in place to protect your personal data, in accordance with the requirements of the Data Privacy Act of 2012 and NPC guidelines. Such safeguards may include:
tapwin will not transfer your personal data to jurisdictions that do not provide adequate data protection safeguards without first implementing appropriate protective measures.
tapwin reserves the right to update or modify this Privacy Policy at any time to reflect changes in tapwin's data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When tapwin makes material changes to this Policy, tapwin will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending a notification to your registered email address or mobile number.
The date of the most recent revision is always indicated at the top of this page. Your continued use of the tapwin Platform following the posting of a revised Privacy Policy constitutes your acknowledgment of the changes. tapwin encourages you to review this Policy periodically to stay informed about how tapwin protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or tapwin's handling of your personal data, you may contact tapwin's Data Protection Officer through the following channel:
tapwin Data Protection Officer
Email: [email protected]
Platform: tapwin.one
Support Hours: 24 hours a day, 7 days a week
Response Time: Within 30 days for data subject requests
Please note that tapwin's email address is provided for informational purposes only and is displayed as plain text. All formal data subject requests should be submitted through the official support channels within your registered tapwin account to ensure proper identity verification and tracking.
If you are not satisfied with tapwin's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Six pillars of data protection that every tapwin player benefits from — automatically.
Every piece of data you send to tapwin — from login credentials to payment details — is protected by SSL/TLS encryption in transit and AES-256 encryption at rest. Your information stays yours.
tapwin fully complies with Republic Act No. 10173, the Data Privacy Act of 2012. Your rights as a Filipino data subject — including access, correction, and erasure — are respected and upheld.
tapwin will never sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account and comply with Philippine regulatory requirements.
tapwin's identity verification process follows PAGCOR's Know Your Customer guidelines, ensuring that your data is collected and verified only to the extent required by Philippine gaming law.
Access your data, correct inaccuracies, request deletion, or withdraw marketing consent — all through your tapwin account or by contacting our Data Protection Officer directly.
In the unlikely event of a data breach, tapwin will notify affected players and the National Privacy Commission within the timeframes required by NPC Circular 16-03 — no delays, no cover-ups.
Your privacy is protected every step of the way. Join Filipino players from Manila to Davao who trust tapwin for a secure, fair, and regulated gaming experience.
21+ only · PAGCOR regulated · Gambling is addictive. Know when to stop.